Outlook Clutter Feature

Learn how to use the Outlook Clutter Feature to filter low priority messages.

Using Outlook Clutter  Feature to Sort Low Priority Messages

Clutter can help you filter low priority messages, saving you time for the most important messages.  The server keeps track of messages you read as well as those you don’t.  When you turn on clutter, it automatically takes new incoming messages that you are most likely to ignore and puts them in the clutter folder.  The more you use it, the better it learns.  Below are the step by step instructions for utilizing the Outlook Clutter Feature.

 Note:  The clutter analysis does not begin until junk e-mail is evaluated and filtered, and any Outlook rules you may have are processed.

Messages from certain people will never be identified as clutter —
  • You
  • Anyone in your management chain
  • Your direct reports

Clutter looks at various aspects of messages to understand what you don’t typically read.  For example –

  • The sender
  • Whether you participated in the conversation
  • If you’re the only recipient
  • Its importance
Turning Clutter On and Off
  1. Sign in to Outlook on the Web.
  2. Click the Settings button, in the upper right corner of your screen.
  3. Click Options.
  4. On the far left navigational bar, go to Mail, Automatic processing and click Clutter.Outlook Clutter Feature Image 3
  5. To turn Clutter on, check Separate items identified as clutter.


To turn Clutter off, uncheck Separate items identified as clutter. Outlook Clutter Feature Image 4

Helping Clutter Learn Your Preferences Faster

It might take Clutter a few days to fully adapt to your preferences as the system records your choices and uses the information to identify similar messages in the future.  You can help Clutter learn your choices faster by performing some simple actions.

  • Manually move low-priority e-mails to the Clutter folder.
    • Right click on a low priority e-mail and choose Move to Clutter.
    • Drag the low-priority e-mail to the Clutter folder.
  • Remove e-mails mistakenly sent to the Clutter folder.
    • Right click the e-mail and choose Move to inbox.
    • Drag the e-mail to your inbox.

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